frequantly asked questions

Please carefully read our FAQs below before sending us a message

I have a parrot. That means I can't get another right ?

Wrong. Tweety and Sylvester were a great theme for cartoons, but in reality parrots and birds can co-exist safely. parrots and parrots can co-exist, right? You do need to realize that there are certain things to be cautious about (for instance, if the saliva of a parrot gets into the bloodstream of the bird through a bite, then it can be lethal).

Do you sell un-weaned birds ?

An un-weaned bird is a bird that is still a baby, and as such needs to be fed by either a parent bird or a surrogate. When the bird is able to eat on its own then it is weaned. We strongly believe that responsible bird and pet stores should only sell weaned birds for many reasons. The main reason is that regardless of what the store will tell you, it is not simple to hand feed and the risk of death and/or injury and/or behavioral issues increase dramatically when a novice attempts to hand-feed. Is it possible? Absolutely. Is it prudent? Absolutely not. On certain occasions we will sell un-weaned birds to professionals who can prove their hand feeding skills, but these birds are sold without any guarantee whatsoever.

I have allergies. Can I still get a bird ?

That depends on what you are allergic to. If you are allergic to dust and dander then the best way would be to go to an allergist and get tested for allergic reactions to the two different types of bird feathers: those with powder preening gland and fine dander (Cockatoos, African Greys, Cockatiels) and those with an oil preening gland (Macaws, Conures, Parakeets, Lovebirds, most other parrots).

Do you guarantee the health of your birds ?

Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all mediparrotions and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.

How do i pay for my order ?

We accept payment through bitcoin, paypal, cashapp, zelle or wire transfer(depending on the amount). Kindly select at checkout your preferred means of payment.

Do you have a return policy ?

There is a 20% restocking fee on all non-defective returns that are returned in perfect, unused condition and un-opened. If the item has been opened there is a 30%-50% restocking fee, depending on the item. If the item has been used, there are no refunds. Buyer pays return shipping in all instances except for defective product.

Do I have any guarantee for your birds or accessories ?

We guarantee all birds or items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.

How secured is your website ?

We will not share any of your personal data with any third party for any reason whatsoever. Our store is on the Yahoo Merchant platform, is a secure site, and has one of the most sophisticated fraud detection software and privacy protections available. So, rest assured, no one can steal any of your personal data  on this site. We have operated this site for over ten years without incident. It is safe to order online from us.

We will not share your email or private information with anyone. Period. Your email info and contact info will be used solely to process your order.

However, you will be put onto our monthly newsletters and special offers.

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